Shipping Policy
Last updated: October 20, 2026
At Wrenford & Rose, we want your shopping experience to be simple, reliable, and enjoyable from the moment you place your order until it arrives at your door.
This Shipping Policy explains how we process and ship orders placed through wrenfordrose.com.
Order Processing Time
After placing your order, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product details, confirm your shipping information, and prepare your items for shipment.
Business days are Monday through Friday, excluding public holidays.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to shipping carrier delays, customs inspections, high order volumes, public holidays, incorrect shipping information, or other circumstances beyond our control.
Direct Supplier Shipping
At Wrenford & Rose, some products are shipped directly from our trusted suppliers.
Rather than sending products to a separate warehouse before forwarding them to you, your order may be shipped directly from the supplier to your delivery address.
This means that some orders may be shipped internationally, including from China.
This approach helps reduce unnecessary handling and allows us to offer a convenient shopping experience.
Shipping Carriers
We offer free standard shipping within the United States for eligible orders.
Depending on the product, supplier location, and delivery address, your order may be delivered through domestic or international shipping partners.
When tracking information becomes available, we will send it to the email address provided at checkout.
Shipping Costs
Standard shipping is free for eligible orders within the United States, unless otherwise stated at checkout.
Any applicable shipping charges will be displayed before you complete your purchase.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
If you notice an error in your shipping details, contact us as soon as possible at:
We will do our best to assist you. However, once an order has been processed or shipped, we may not be able to modify the delivery address.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at:
Include your full name, order number, and the email address used when placing your order.
We will review your order status and assist you with the next steps.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, your local post office, or the shipping carrier.
If you are still unable to locate your package, please contact us at:
Our team will review the situation and work with the shipping carrier to help resolve the issue.
Contact Us
If you have any questions about shipping or delivery, please contact us.
Wrenford & Rose
Email: info@wrenfordrose.com
Website: wrenfordrose.com
We're happy to help and want to make your shopping experience as smooth as possible.