Returns & Refund Policy
Last updated: October 20, 2026
At Wrenford & Rose, we want you to feel confident and comfortable shopping with us.
We understand that sometimes a purchase may not be exactly what you expected. That's why we're here to help make the return process as clear and straightforward as possible.
This Returns & Refund Policy explains how returns, refunds, and our 30-Day Money-Back Guarantee work.
This policy applies to purchases made through wrenfordrose.com.
30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on eligible purchases.
If you're not completely satisfied with your order, you can request a return within 30 days of receiving your item.
To start a return, please contact our customer support team at:
Please include the following information:
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Your full name
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Your order number
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The email address used to place your order
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The reason for your return
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Clear photographs if your item is damaged, defective, or incorrect
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Any additional details that may help us assist you
Our team will review your request and provide instructions on how to proceed.
Return Approval
Please contact us before sending any items back.
All returns must be authorized by Wrenford & Rose before they are shipped.
Once your return request has been approved, we will provide the appropriate return instructions and return address.
Please note that some products are shipped directly from our international suppliers. As a result, approved returns may need to be sent to a supplier's return facility overseas, including in China.
Please do not return your order to the address shown on the original shipping label unless we specifically instruct you to do so.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.
If your approved return must be sent to one of our international suppliers, including a return facility in China, you will be responsible for arranging and paying for shipping to the designated return address.
International return shipping costs may vary depending on your location, the shipping carrier, and the size or weight of the package.
We recommend using a reliable shipping service with tracking information.
Return shipping costs are non-refundable for customer-initiated returns.
For damaged, defective, or incorrect items, please contact us before arranging any return shipment so we can review the issue and provide an appropriate solution.
Return Tracking
For approved returns, customers must provide valid return tracking information.
Please keep your shipping receipt and tracking number until your return has been completed.
Refunds are generally processed once the returned item has arrived at the designated return facility and has been inspected.
If a return package is lost during shipment and delivery cannot be verified, we may be unable to issue a refund.
Condition of Returned Items
To qualify for a return, items must be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging whenever possible
Items showing signs of wear, washing, alterations, stains, makeup, perfume, or damage caused after delivery may not be accepted.
We reserve the right to decline returns that do not meet these conditions, subject to applicable consumer protection laws.
Items Not Eligible for Return
Certain products may not qualify for change-of-mind returns, including:
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Gift cards
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Items clearly marked as final sale before purchase
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Personal or hygiene-related products that cannot be returned for health or safety reasons
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Items that have been worn, washed, altered, or used
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Items returned without prior authorization
Regular discounted or promotional items are eligible for returns unless they were clearly identified as final sale at the time of purchase.
These exclusions do not limit any rights you may have under applicable consumer protection laws.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Email us at:
Please include your order number, a description of the issue, and clear photographs of the product and packaging.
Our team will carefully review the situation and help determine an appropriate resolution, which may include a replacement, refund, or another suitable solution.
Please do not return damaged or incorrect items before receiving instructions from our team.
Your rights under applicable consumer protection laws remain unaffected.
Refund Processing
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
For eligible customer-initiated returns, the refund covers the purchase price paid for the returned items, including applicable sales tax, but does not include return shipping costs paid by the customer.
Please allow additional time for your bank, credit card company, or payment provider to process and display the refund.
Processing times may vary depending on your payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at:
Exchanges are subject to product availability and approval.
For exchanges requested due to personal preference or incorrect size selection, return shipping costs may apply.
Our customer support team will review your request and explain the available options.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will do our best to accommodate your cancellation request.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
If your order has already shipped, you may request a return after delivery in accordance with this policy.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to customers under applicable United States federal or state consumer protection laws.
Where applicable law provides additional protections, those protections will apply.
Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.
Wrenford & Rose
Email: info@wrenfordrose.com
Website: wrenfordrose.com
We're here to help make your shopping experience as pleasant and worry-free as possible.