Frequently Asked Questions

At Wrenford & Rose, we want your shopping experience to be as simple and enjoyable as possible.

Below, you'll find answers to some of our most frequently asked questions.

If you need any additional assistance, our customer support team is always happy to help.

How Long Does Shipping Take?

Orders are typically processed within 1 to 3 business days.

Once your order has been shipped, delivery usually takes 3 to 7 business days.

The estimated total delivery time is 4 to 10 business days.

Please keep in mind that delivery times are estimates and may vary due to carrier delays, customs processing, holidays, or other unexpected circumstances.

For more information, please visit our Shipping Policy.

Where Do You Ship From?

Some Wrenford & Rose orders are shipped directly from our trusted suppliers.

Depending on the product, your order may be shipped from an international location, including China.

Shipping directly from our suppliers helps reduce unnecessary handling and allows us to offer a convenient shopping experience.

Do You Offer Free Shipping?

Yes! We offer free standard shipping on eligible orders within the United States.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

How Can I Track My Order?

Once your order has been shipped and tracking information is available, you will receive a shipping confirmation email with your tracking details.

You can use this information to follow your package's delivery progress.

If you have questions about your order status, please contact us at info@wrenfordrose.com.

Do You Offer Returns?

Yes! Wrenford & Rose offers a 30-Day Money-Back Guarantee on eligible purchases.

If you're not completely satisfied with your order, you may request a return within 30 days of receiving your item.

Returns must meet the conditions outlined in our Returns & Refund Policy.

To request a return, please contact us at info@wrenfordrose.com.

How Do I Start a Return?

Starting a return is simple.

Email our customer support team at info@wrenfordrose.com with the following information:

1. Your full name

2. Your order number

3. The email address used when placing your order

4. The reason for your return

5. Clear photographs if your item is damaged, defective, or incorrect

Our team will review your request and provide the appropriate return instructions.

Please do not send any items back before receiving return authorization and instructions from us.

Who Pays for Return Shipping?

For returns due to a change of mind, incorrect size selection, or personal preference, customers are responsible for return shipping costs.

Some approved returns may need to be shipped to an international supplier or return facility, including locations in China.

In these cases, customers are responsible for the applicable international return shipping costs.

For damaged, defective, or incorrect items, please contact us first so we can review the issue and determine an appropriate solution.

Your rights under applicable consumer protection laws remain unaffected.

When Will I Receive My Refund?

Once your returned item has been received, inspected, and approved, your refund will be processed to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to complete the transaction.

Processing times may vary depending on your payment provider.

For complete details, please review our Returns & Refund Policy.

What If My Item Arrives Damaged or Incorrect?

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email info@wrenfordrose.com and include:

1. Your order number

2. A brief description of the issue

3. Clear photographs of the item and packaging

Our customer support team will review your concern and help determine an appropriate solution, such as a replacement or refund.

Can I Cancel or Change My Order?

If you need to cancel or modify your order, please contact us as soon as possible at info@wrenfordrose.com.

If your order has not yet been processed or shipped, we will do our best to accommodate your request.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

What Payment Methods Do You Accept?

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include major credit and debit cards, Apple Pay, Google Pay, Shop Pay, and other supported payment services.

All prices are displayed in United States Dollars (USD) unless otherwise indicated.

How Can I Contact Customer Support?

We're always happy to help with questions about your order, sizing, shipping, returns, or anything else.

You can reach us at:

Email: info@wrenfordrose.com

Website: wrenfordrose.com

We do our best to respond to inquiries as quickly as possible.

Thank you for choosing Wrenford & Rose. We appreciate your trust and look forward to making your shopping experience a pleasant one.