Privacy Policy

Last updated: October 20, 2026

At Wrenford & Rose, we value your privacy and are committed to handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase through wrenfordrose.com.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

1. Full name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order and purchase details

7. Payment and transaction information

8. Device and browser information

9. IP address

10. Website activity, including pages viewed, products viewed, and items added to your cart

11. Customer service communications

12. Marketing preferences

Some information is provided directly by you, while other information may be collected automatically through cookies and similar technologies.

We collect and use personal information for purposes related to operating our store, fulfilling orders, improving our services, and communicating with customers.

How We Use Your Information

We may use your personal information to:

1. Process, fulfill, and deliver your orders

2. Send order confirmations, tracking information, and shipping updates

3. Respond to questions and customer support requests

4. Process returns, refunds, and exchanges

5. Improve our website, products, and shopping experience

6. Detect and prevent fraud or unauthorized activity

7. Send promotional emails and special offers, where permitted

8. Measure website performance and advertising effectiveness

9. Comply with applicable legal, accounting, and tax obligations

We use personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Shopify

Our online store is hosted on Shopify, which provides the ecommerce platform that allows us to offer our products and services.

Shopify may process and store personal information, including customer details, order information, transaction records, and website activity, to support the operation of our store.

For more information about how Shopify handles personal information, please visit:

https://www.shopify.com/legal/privacy

Payment Information

Payments are processed through secure payment service providers available at checkout.

Wrenford & Rose does not directly store complete credit card numbers or card security codes on its own systems.

Depending on the payment options enabled at checkout, transactions may be processed through credit card networks, digital wallets, or other secure payment providers.

Your payment information is handled in accordance with the applicable payment provider's privacy and security practices.

Sharing Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These may include:

1. Shopify and ecommerce service providers

2. Payment processors and financial institutions

3. Shipping carriers and delivery partners

4. Product suppliers and fulfillment partners

5. Customer support service providers

6. Email marketing platforms

7. Website analytics providers

8. Advertising and marketing partners

9. Professional advisers or authorities where legally required

We may also disclose information when necessary to comply with applicable laws, protect our legal rights, or respond to lawful requests.

International Suppliers and Fulfillment

Some Wrenford & Rose products are shipped directly from international suppliers, including suppliers located in China.

To process and deliver these orders, we may share necessary customer information with our suppliers and fulfillment partners.

This may include your name, shipping address, contact information, and order details.

Information shared for fulfillment purposes is intended to enable suppliers and shipping partners to process and deliver your purchase.

Marketing Communications

If you subscribe to our email list or otherwise agree to receive marketing communications, we may send you information about:

1. New arrivals and collections

2. Special offers and seasonal promotions

3. Exclusive discounts

4. Store updates and announcements

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

You may also contact us at:

info@wrenfordrose.com

Unsubscribing from marketing emails will not prevent you from receiving essential communications related to your orders or customer service requests.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and improve your shopping experience.

These technologies may help us:

1. Remember your shopping cart and preferences

2. Maintain secure checkout functionality

3. Understand how visitors interact with our website

4. Analyze website traffic and performance

5. Measure advertising effectiveness

6. Display relevant advertisements where permitted

Some cookies are necessary for our website to function properly, while others support analytics and marketing activities.

You can control or disable certain cookies through your browser settings or through any privacy preference controls available on our website.

Disabling certain cookies may affect the functionality of some website features.

Advertising and Analytics

We may use advertising and analytics services, including Meta advertising tools and other third-party platforms, to understand website activity, measure campaign performance, and promote our products.

Depending on the tools enabled, these services may collect information about your interactions with our website through cookies, tracking pixels, and similar technologies.

Certain disclosures of personal information for targeted advertising may be considered a sale or sharing of personal information under applicable United States state privacy laws, even when no money is exchanged.

Where required by applicable law, we provide customers with the ability to opt out of qualifying data sharing or targeted advertising.

Your Privacy Rights

Depending on your state or country of residence and applicable privacy laws, you may have the right to:

1. Request access to personal information we hold about you

2. Request correction of inaccurate personal information

3. Request deletion of your personal information

4. Request information about how your data is collected and used

5. Opt out of certain uses or sharing of your information for targeted advertising

6. Withdraw consent where processing is based on consent

7. Exercise applicable privacy rights without unlawful discrimination

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, please contact:

info@wrenfordrose.com

We may need to verify your identity before completing certain requests.

We will review and respond to valid requests in accordance with applicable law.

California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state laws.

These may include rights to access, correct, or delete personal information, as well as the right to opt out of certain sales, sharing, or processing of personal information for targeted advertising.

Where required by law, we will honor valid opt-out preference signals, such as Global Privacy Control (GPC).

You may contact us at info@wrenfordrose.com to exercise your applicable rights or inquire about our data practices.

You can also manage certain data processing preferences directly through Shopify's privacy portal:

https://privacy.shopify.com/en

Data Security

We take reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, or disclosure.

We use established ecommerce platforms and service providers to support secure transactions and responsible data handling.

However, no method of transmitting information over the internet or storing information electronically is completely secure.

While we take reasonable precautions, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to:

1. Process and fulfill orders

2. Provide customer support

3. Manage returns and refunds

4. Maintain accurate business records

5. Comply with legal, accounting, and tax requirements

6. Resolve disputes and enforce agreements

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete or otherwise appropriately dispose of it.

International Data Transfers

Because we use ecommerce platforms, international suppliers, and third-party service providers, your personal information may be processed or stored outside your state or country of residence.

Privacy and data protection laws in these locations may differ from those in your home jurisdiction.

Where required, we take appropriate measures to protect personal information transferred internationally.

Children's Privacy

Our website is intended for adults and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable legal requirements.

Any updates will be published on this page, together with a revised last updated date.

We encourage customers to review this policy occasionally.

Contact Us

If you have any questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us.

Wrenford & Rose

Email: info@wrenfordrose.com

Website: wrenfordrose.com

We value your trust and are committed to treating your personal information with care and respect.